1. Service Commitment
SANDING strictly implements standardized after-sales service SLA. Focus on long-term cooperative service for global spa, fitness, hotel and wellness engineering clients, ensuring efficient response, professional solution and continuous technical support.
2. Response SLA
Ordinary consultation: respond within 2 working hours
Technical failure consultation: respond within 12 working hours
Commercial project emergency problem: priority processing within 2–6 hours
Formal solution & document feedback: completed within 24 working hours
3. Warranty Scope
Whole machine warranty: 1-year warranty for complete cold plunge system, sauna room, light therapy devices and wellness comfort units.
Core electrical components: water chiller, water pump, air pump, thermostat enjoy 1-year warranty.
Lifetime technical support: lifelong free technical consultation, operation guidance and fault diagnosis.
4. Non-warranty Scope
Damage caused by artificial improper operation, unauthorized disassembly, external impact, water flooding, natural disaster and man-made damage is not covered by free warranty service.
